HOSP 840 - Patient Experience & Engagement (3cr.)

Credit(s): 3

PATIENT EXPERIENCE ENGAGEMENT
Component: Lecture
Engages healthcare community in critical issues facing the healthcare industry. Due to CMS, HCAHPS and CGCAHPS requirements and intense industry competition, the effectiveness of healthcare delivery is being measured by the quality of direct and indirect services, including quality of accommodations, communication and other auxiliary services. Current hospital staff and future hospital managers need to be better prepared to face the changing healthcare environment and the increased focus on a total patient experience and engagement.
Allowed Units: 3 Grading Basis: Student Option