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May 05, 2024
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2020-2021 Graduate Catalog [ARCHIVED CATALOG]
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HOSP 602 - Customer Service ManagementCredit(s): 3
CUSTOMER SERVICE MANAGEMENT
Component: Lecture
Provides an understanding of the service delivery system as it relates to the delivery of quality customer service in interpersonal and electronic contexts. The mechanics of identifying and setting organizational vision and service standards, and the relevance of technology in customer service management are covered.
Repeatable for Credit: N Allowed Units: 3 Multiple Term Enrollment: N Grading Basis: Student Option
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