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May 20, 2024
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2019-2020 Undergraduate Catalog [ARCHIVED CATALOG]
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HOSP 219 - Quality Management for the Hospitality Industry Credit(s): 3
MANAGEMENT FOR THE HOSPITALITY
Component: Lecture
Examines the quality revolution in the hospitality industry. Control charts, Pareto charts, scatter diagrams, and other tools used in restructuring, re-engineering, and continuous quality improvement are explored. Integrates principles of customer quality focus and organizational behavior as they apply to the hospitality industry.
Repeatable for Credit: N Allowed Units: 3 Multiple Term Enrollment: N Grading Basis: Student Option
Course Typically Offered: Verify offering with Dept
General Education Objectives:
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