Foundations of Managing Change and Resolving Conflict

Program Abstract

Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This Certificate in Managing Change and Resolving Conflict covers the key issues and best practices for managers dealing with contentious situations in the workplace. Each of the seven courses in this suite offer examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The courses present strategies that managers can use to help deal with conflict, with case studies and scenarios that highlight key issues. Courses included in this certificate program are listed at the bottom of this page. This program can help both current managers, and those advancing in the management ranks, with the necessary knowledge and skills. It is recommended that learners begin with Introduction to Managing Change and Resolving Conflict course first, and then other courses can be taken in any order. Upon successful completion, you can download and print a Certificate of Completion.                                                                                                                  

This certificate program consists the following 6 courses:

1. PCS 152 - Communicating Collaboratively  
2. PCS 153 - Emotional Intelligence for Managers  
3. PCS 154 - Handling Difficult Employee Behavior  
4. PCS 155 - Handling Workplace Conflict  
5. PCS 156 - Leading and Managing Change  
6. PCS 157 - Negotiations: Resolving Disputes  

Certificate Format: Online Self-Paced

Program Length: 31.5 hours

*This is a non-credit certificate.